Privacy Policy

At Salvatore's Pizza & Pasta ("Salvatore," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website salvaitore.com, use our services, or interact with us in any way.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you place an order, create an account, or contact us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and delivery address
• Account Credentials: Username and password for your account
• Payment Information: Credit card details, billing address, and transaction history
• Order Details: Food preferences, special instructions, and order history
• Communication Data: Messages, feedback, and customer service inquiries

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions
• Delivery service partners
• Social media platforms (if you choose to connect your account)
• Marketing and analytics providers

2. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

2.1 Service Delivery and Order Processing

• Processing and fulfilling your food orders
• Coordinating delivery to your specified address
• Communicating order status and updates
• Managing your account and preferences
• Processing payments and preventing fraud

2.2 Customer Service and Support

• Responding to your inquiries and requests
• Resolving issues and complaints
• Providing technical support
• Gathering feedback to improve our services

2.3 Marketing and Communications

• Sending promotional offers and special deals
• Notifying you about new menu items and services
• Conducting surveys and market research
• Personalizing your experience based on preferences

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

2.4 Website Improvement and Analytics

• Analyzing website usage and performance
• Improving website functionality and user experience
• Developing new features and services
• Conducting data analysis and research

2.5 Legal and Security Purposes

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized access
• Enforcing our terms and conditions
• Resolving disputes and legal claims

3. How We Share Your Information

We may share your information with trusted third parties under the following circumstances:

3.1 Service Providers

We work with third-party service providers who assist us in operating our business:

• Payment Processors: To securely process your payments
• Delivery Partners: To fulfill and deliver your orders
• Cloud Hosting Services: To store and manage data
• Marketing Platforms: To send promotional communications
• Analytics Providers: To analyze website usage and performance

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements based on your interests

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (not recommended)
• Receive notifications when cookies are set

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Security Measures

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Periodic security assessments and updates
• Payment Security: PCI DSS compliant payment processing

5.2 Your Responsibility

While we take extensive measures to protect your information, you also play a role in security:

• Keep your account credentials confidential
• Use strong, unique passwords
• Log out after using shared devices
• Report suspicious activity immediately

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review how your information is being used

6.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account details and preferences
• Modify your communication preferences

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

6.4 Opt-Out Rights

• Unsubscribe from marketing communications
• Opt out of targeted advertising
• Disable cookies through browser settings

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of your relationship with us
• Legal and regulatory requirements
• Dispute resolution and legal claims
• Business operational needs

When we no longer need your information, we will securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of material changes via email or website notice
• Provide a reasonable period for you to review changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information below. We will verify your identity before processing your request.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority