Terms of Service

Salvatore's Pizza & Pasta ("Salvatore," "we," "us," or "our") operates a pizza and pasta delivery service throughout Canada. Our services include online ordering, phone ordering, delivery, and pickup options for our menu items.

We are committed to providing high-quality food products and exceptional customer service. Our platform allows customers to browse our menu, place orders, track deliveries, and manage their accounts through our website at https://salvaitore.com.

Service Availability

Our services are available in select areas across Canada. Delivery zones and operating hours may vary by location. We reserve the right to modify service areas, operating hours, and menu offerings at any time without prior notice.

During peak hours, holidays, or adverse weather conditions, delivery times may be extended. We will make reasonable efforts to notify customers of any significant delays.

To access certain features of our service, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information about yourself.

Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account and place orders
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You may not share your account credentials with others
• You may not create multiple accounts for fraudulent purposes

Account Termination

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms of Service, engaged in fraudulent activity, or for any other reason at our sole discretion.

You may close your account at any time by contacting our customer service team at info@salvaitore.com. Upon account closure, you will no longer have access to your order history or saved preferences.

All orders placed through our platform are subject to acceptance by Salvatore's Pizza & Pasta. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing and Payment

All prices displayed on our website are in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. We accept various payment methods including credit cards, debit cards, and digital payment platforms.

• Payment is required at the time of order placement for online orders
• Delivery fees and service charges will be clearly displayed before checkout
• Promotional codes and discounts are subject to specific terms and conditions
• We reserve the right to modify prices at any time without prior notice
• Tips for delivery drivers are optional but appreciated

Order Modifications and Cancellations

Once an order is placed, modifications may not be possible if the order is already being prepared. To request changes or cancellations, please contact us immediately at +1 416-555-1825.

Minimum Order Requirements

Certain delivery areas may have minimum order requirements. These requirements will be clearly displayed during the ordering process and may vary by location and time of day.

Salvatore's Pizza & Pasta strives to deliver your order within the estimated time frame provided at checkout. However, delivery times are estimates only and may vary due to factors beyond our control.

Delivery Responsibilities

• You must provide accurate delivery address and contact information
• Someone must be available to receive the order at the delivery address
• Delivery drivers will attempt to contact you if they cannot locate the address
• If no one is available to receive the order after reasonable attempts, the order may be returned
• No refunds will be issued for orders that cannot be delivered due to incorrect information
• Delivery to certain locations (apartments, offices, hotels) may require additional instructions

Delivery Zones and Fees

Delivery is available within designated zones around our locations. Delivery fees are calculated based on distance and may vary. Free delivery promotions may be offered periodically and are subject to minimum order requirements.

Contactless Delivery

We offer contactless delivery options for customer safety and convenience. When selecting this option, the driver will leave your order at your door and notify you of delivery. Please ensure you provide clear instructions for safe placement of your order.

At Salvatore's Pizza & Pasta, we are committed to maintaining the highest standards of food quality and safety. All our ingredients are sourced from reputable suppliers, and our kitchen staff follows strict hygiene and food handling protocols.

Allergen Information

Our menu items may contain or come into contact with common allergens including wheat, dairy, eggs, soy, nuts, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that any menu item is completely free from allergens.

• Customers with food allergies should review ingredient information carefully
• Contact us directly if you have specific allergen concerns
• We cannot be held liable for allergic reactions to our products
• Special dietary requests will be accommodated when possible

Food Handling After Delivery

Once your order is delivered, it is your responsibility to handle and store the food properly. We recommend consuming delivered food promptly and refrigerating any leftovers within two hours of delivery.

Quality Concerns

If you are not satisfied with the quality of your order, please contact us immediately at +1 416-555-1825 or info@salvaitore.com. We will work with you to resolve the issue, which may include a replacement order or refund at our discretion.

We want every customer to be satisfied with their Salvatore's experience. If you encounter any issues with your order, please contact us as soon as possible so we can address your concerns.

Refund Policy

Refunds may be issued in the following circumstances:

• Order was not delivered within a reasonable timeframe
• Order was significantly different from what was ordered
• Food quality did not meet our standards
• Order was cancelled before preparation began
• Technical errors resulted in duplicate charges

Dispute Resolution Process

To initiate a refund request or dispute:

1. Contact our customer service team within 24 hours of order delivery
2. Provide your order number and detailed description of the issue
3. Include photos if applicable (for quality concerns)
4. Our team will review your case and respond within 2-3 business days
5. Approved refunds will be processed to the original payment method within 5-7 business days

Chargebacks

If you initiate a chargeback with your credit card company without first attempting to resolve the issue with us, we reserve the right to suspend or terminate your account and pursue collection of any amounts owed.

All content on the Salvatore's Pizza & Pasta website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Salvatore's Pizza & Pasta or its content suppliers and is protected by Canadian and international copyright laws.

Trademark Protection

The Salvatore's name, logo, and all related marks are trademarks of Salvatore's Pizza & Pasta. You may not use these marks without our prior written permission.

• You may not reproduce, distribute, or display our content without permission
• You may not modify or create derivative works from our content
• You may not use our trademarks in a way that suggests endorsement
• Limited use for personal, non-commercial purposes is permitted

User-Generated Content

If you submit reviews, comments, photos, or other content to our platform, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content in connection with our business operations.

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

Information We Collect

• Personal information (name, address, phone number, email)
• Payment information (processed securely through third-party providers)
• Order history and preferences
• Device and browser information
• Location data (for delivery purposes)

How We Use Your Information

We use your information to process orders, improve our services, communicate with you about your orders and promotions, and comply with legal obligations. We do not sell your personal information to third parties.

For complete details about our privacy practices, please review our Privacy Policy.

To the maximum extent permitted by law, Salvatore's Pizza & Pasta shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Service Limitations

We provide our services "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.

• We are not responsible for delays caused by circumstances beyond our control
• We are not liable for any damages resulting from food allergies or dietary restrictions
• Our total liability shall not exceed the amount paid for the specific order in question
• We are not responsible for third-party payment processor errors
• We are not liable for damages resulting from unauthorized account access

When using our services, you agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting viruses, malware, or other harmful code
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our services
• Impersonating another person or entity
• Harassing, threatening, or abusing our staff or other customers
• Using our services for fraudulent purposes
• Scraping or data mining our website content
• Creating fake accounts or reviews

Violation of these prohibitions may result in immediate termination of your account and potential legal action.

Salvatore's Pizza & Pasta reserves the right to modify these Terms of Service at any time. We will notify users of significant changes by posting a notice on our website or sending an email to registered users.

Your Acceptance of Changes

Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. If you do not agree with the changes, you should discontinue using our services.

We recommend reviewing these Terms of Service periodically to stay informed of any updates. The "Last Updated" date at the bottom of this page indicates when the terms were last revised.

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the ADR Institute of Canada, except where prohibited by law.

You agree that any legal action or proceeding shall be brought exclusively in the courts located in St. Catharines, Ontario, and you consent to the jurisdiction of such courts.

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Salvatore's Pizza & Pasta.

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Salvatore's Pizza & Pasta regarding your use of our services.

These terms supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein.